Planning for and developing a Shared Services Centre
Venue:Public Affairs Ireland
Location:25 Mountjoy Square East, Dublin 1
PricePAI Subscribers Price: €595.00
Single Delegate Price: €695.00
There is a strong impetus to the progression of shared services as a way of delivering public services in a more efficient and cost effective way. The Public Service Reform Programme identified new ways of working in the delivery of services and this has been developed further through a ministerial initiative for a strategic approach to progress shared services in all areas of the public sector. Priorities have been identified for the Civil Service with work on a shared service approach to Human Resources well under way.
In addition, the key sectors of Health, Education, Justice, Defence and Local Government have been asked to prepare shared services plans during the first half of 2012.
In order to give a focus to this drive, an official has been appointed as the Shared Services Transformation Manager at the Department of Public Expenditure and Reform to lead the initiative.
It is intended that the new drive for shared services will build on the success of the pioneering operation already underway in the Department of Justice Shared Services Centre in Killarney which processes payroll, invoices and expense claims for nine clients. Some local authorities have already pooled their purchasing requirements in certain key areas as they move towards aggregating and sharing the procurement function in a “bottom-up” approach to sharing services.
The objective of this course is to introduce the basic concepts and principles of shared services, and to illustrate the nuts and bolts of putting together such centres. It will break the development of a shared services centre down into phases and provide practical tools and techniques to approach each of these phases. Specific areas to be addressed include HRM, finance, procurement and ICT support (subject to demand). The course will examine case studies from experience elsewhere including some of the potential pitfalls involved in shared services.
This course should be attended by anyone across the public service likely to be affected by the drive to establish shared service centres. Corporate service officials will obviously be directly concerned including anyone dealing with finances, HR, procurement, ICT, facilities management, etc, and officials in state agencies and NGOs will also be affected.